Help Center
Why are there multiple billing codes on my statement?
Why was I billed for an ‘office visit’ if my appointment was online?
Why wasn't insurance applied to my bill?
My insurance company denied my claim because of a Coordination of Benefits (COB) issue. What should I do next?
What is your no-show and late cancellation policy?
Do you offer payment plans?
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Make payments
I was contacted by a collection agency. Why? What should I do next?
What is your no-show and late cancellation policy?
Do you offer payment plans?
Update account
How do I get in touch with the billing department?
Can I get my statement by mail?
How do I change my billing notifications?
Review balance
Why are there multiple billing codes on my statement?
Why was I billed for an ‘office visit’ if my appointment was online?
Why is my visit cost different?
Do I have to pay my bill if the provider referred me out?
Why am I receiving messages or final notices that my bill is past due when I have already paid?
Review insurance coverage
What’s a copay?
What’s a deductible?
What’s coinsurance?
What’s an explanation of benefits?
Why wasn't insurance applied to my bill?
My insurance company denied my claim because of a Coordination of Benefits (COB) issue. What should I do next?
Other
Why am I receiving messages or final notices that my bill is past due when I have already paid?
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